Can Storyline 1 course be upgrade to Storyline2

Hi, Pratik -- Thanks for reaching out! Sorry to hear that some of your content has gone missing when upgrading from SL1 to SL2. Would it be possible for us to take a closer look at your original/SL1 file? Please use this form if you'd like to share for private review. 

Hi,

I have upload the file of SL1 using the form provided. Also I have uploded the SL2 if you need it.

Please make Important note : Please ensure 100% confidentiality and also that the storyline person will delete the files on their side and won't use them otherwise than to fix the issue we need to solve.

Let me know If anything is needed.

https://www.articulate.com/support/contact/submit.php?form=ELH#send

Thanks & Regards,

--Pratik

Hi,

Any new or update on this.

Thanks & Regards,

--Pratik

Hi, Pratik -- Thanks for reaching out and for submitting your file via case #00783055! We certainly understand that confidentiality is a concern, but no need to worry -- we review all customer content with the highest regard for privacy. I'll be in touch as soon as possible and your patience is appreciated! 

Hi Christie,

Any update or news on this?

Thanks & Regards,

--Pratik

Hey Pratik!  It looks like one of our customer support engineers replied to you on Friday through the case that Christie mentioned above.  Were you able to receive his response?  Just to update, here's the progress he made (it appears he was troubleshooting for possible file corruption):

I created a new project file and saved it on my local drive. I then imported the slides from your old project. After I imported the slides, I checked the triggers and deleted the extra Jump to Next Slide trigger.  I did to all slides in scene 1.  Upon testing the instruction pop-up started working.

I hope that's helpful for you!

Hi Crystal,

Thanks for the help, The process provided by support engineers works, but this issue is occur again when we apply the client player template. 

The course and the pop is displayed nicely with the by default template, but if I apply the client template to the course by importing xml that I export from SL1.

So can you please ask support engineer to check this also as we have to apply client template.

Thanks & Regards,

--Pratik

Hi, Pratik -- Thanks so much for your reply, and may I ask if you have shared your response via email within your case, as well? That would be the best course of action to continue work with our Support Engineers towards a resolution that will do the trick for you, and we'll be sure to follow along! :)

Hi Christie,

I have gone through the mail, but I have not able to seen any mail that I got from Support Engineers.

So can you please check and let me know any solution you can share more details via mail id also the mail id is pratik@quagnito.com

Thanks & Regards,

--Pratik

Hi Pratik!

It looks like we did have the incorrect e-mail. Sending responses to you now.

Hi, Pratik -- Thanks for reaching out to let us know that you have not received the email through which you will need to reply in your case. I have forwarded the most recent email sent from our engineer, Cleo, so that you will hopefully have another opportunity to reply. If you have not received that email, please check your SPAM folder as it may have been routed there in error. 

Please let us know if you have not received that message either, and we will see what more we are able to do to assist. 

Hi Christie,

I received the mail from you as well as Cleo. Thanks again for your help. I will check and update if the solution works.

Thanks & Regards,

--Pratik

Sounds great, Pratik! Thanks so much for stopping in to let us know that you received the message and we're always happy to help! :)

I think she means Pratik, but glad to hear that you are at least getting the e-mails and assistance that you need now :)