Can't access Storyline Help feature

Mar 15, 2013

We have two Storyline licenses each installed on a separte laptop, I am writing from the one currently working just fine.  The issue on our second license is that we can't access the Help feature.  The tool bar comes up but when you click on Tutorials or any option, nothing connects--just flat no response at all.  Any ideas?

2 Replies
Christine Hendrickson

Hi Jane,

Hmm. That does sound strange. I know you can't access the toolbar to find out the version, but do you know off-hand if you've updated to version 2 on the machine that's not working? Also, are you running Storyline as user with administrative privileges on the machine that isn't working properly? If not, try launching Storyline as an administrator and see if that helps. 

First, try to download and install Update 2 from the link below:

Articulate > Download Storyline Update 2

If you're still unable to use the toolbar, you may need to run a repair on the software:

Articulate Support > How to repair Articulate Storyline

If, after taking all of the steps above, you're still unable to interact with "Help" or other items on the toolbar, please follow the troubleshooting steps in the article below:

Articulate Support > Unexpected behavior in Storyline

Let me know how it goes.

Thanks!

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