We have two Storyline licenses each installed on a separte laptop, I am writing from the one currently working just fine. The issue on our second license is that we can't access the Help feature. The tool bar comes up but when you click on Tutorials or any option, nothing connects--just flat no response at all. Any ideas?
Hmm. That does sound strange. I know you can't access the toolbar to find out the version, but do you know off-hand if you've updated to version 2 on the machine that's not working? Also, are you running Storyline as user with administrative privileges on the machine that isn't working properly? If not, try launching Storyline as an administrator and see if that helps.
First, try to download and install Update 2 from the link below:
If, after taking all of the steps above, you're still unable to interact with "Help" or other items on the toolbar, please follow the troubleshooting steps in the article below:
Thank you Christine, I will try this. We have only had the licenses since December, one has never caused problems, the second has never been smooth. I’ll see if the update and additional steps below help. Yes, running as administrator.
2 Replies
Hi Jane,
Hmm. That does sound strange. I know you can't access the toolbar to find out the version, but do you know off-hand if you've updated to version 2 on the machine that's not working? Also, are you running Storyline as user with administrative privileges on the machine that isn't working properly? If not, try launching Storyline as an administrator and see if that helps.
First, try to download and install Update 2 from the link below:
Articulate > Download Storyline Update 2
If you're still unable to use the toolbar, you may need to run a repair on the software:
Articulate Support > How to repair Articulate Storyline
If, after taking all of the steps above, you're still unable to interact with "Help" or other items on the toolbar, please follow the troubleshooting steps in the article below:
Articulate Support > Unexpected behavior in Storyline
Let me know how it goes.
Thanks!
Thank you Christine, I will try this. We have only had the licenses since December, one has never caused problems, the second has never been smooth. I’ll see if the update and additional steps below help. Yes, running as administrator.
This discussion is closed. You can start a new discussion or contact Articulate Support.