I feel silly having to post this, but I'm trying to create a course template, and I can't click and drag (use mouse) to resize or reposition objects, such as text boxes like the slide title and any shapes i've added. It appears that I can only resize using the Format part of the ribbon, which doesn't provide enough functionality.
I even tried a different mouse, thinking my mouse wasn't working. Same issues.
What am I missing? I need to be able to customize.
I'd agree with Wendy, if things are working correctly you're first going to want to confirm you're working on local project files and then if it's still behaving oddly see if it's happening to all your .story files - and if so, then conduct the repair as Wendy mentioned.
Okay. Definitely working on local files. Uninstalled/reinstalled once, put in my serial number, and still had problems. Checked for the update and installed that (which had an identical filename--I think I just installed a second time). It didn't ask for a serial number and I see no way to enter one. It says I have 18 days on a trial, which is weird because I used my license for over a year. Still can't click and drag anything. :-(
If the license was invalid or in use by someone else, wouldn't it just not let me in?
Hi, Amy -- Sounds like it would be best for our Support team to check into the records we have on file for you, and the best way to connect with those folks would be via this form.
Yes, all the updates have the same name. They aren't updates; they are the new, complete updated version of SL. Right under the notice of how much time is left on the trial, there should be a notice about activating. If it is not there, it is a problem with the install, not the license.
I like Wendy's first idea best. Sometimes those things look like they are on the same layout you are, but they are not. Try moving them on both the master, and the layouts below it.
In regards to the serial number issue, that shouldn't be happening after installing a new update. When you open the latest update you should see the prompt to continue with the free trial or activate with your serial number. Clicking on the activate button will bring you to a screen where the serial number should be pre-populated and you can continue as normal from there.
If this isn't happening for you, or each time you've opened it you're prompted to activate with your serial number or told you have X days left in a free trial we'll want to have you work with our Support Engineers as Christie mentioned.
9 Replies
Hi Amy
are you trying to do it on the master slide or one of the layouts underneath, can you resize ok on a normal slide outside of the master?
You may need to do a repair of SL
Hi Amy,
I'd agree with Wendy, if things are working correctly you're first going to want to confirm you're working on local project files and then if it's still behaving oddly see if it's happening to all your .story files - and if so, then conduct the repair as Wendy mentioned.
Okay. Definitely working on local files. Uninstalled/reinstalled once, put in my serial number, and still had problems. Checked for the update and installed that (which had an identical filename--I think I just installed a second time). It didn't ask for a serial number and I see no way to enter one. It says I have 18 days on a trial, which is weird because I used my license for over a year. Still can't click and drag anything. :-(
If the license was invalid or in use by someone else, wouldn't it just not let me in?
Thanks.
Hi, Amy -- Sounds like it would be best for our Support team to check into the records we have on file for you, and the best way to connect with those folks would be via this form.
Yes, all the updates have the same name. They aren't updates; they are the new, complete updated version of SL. Right under the notice of how much time is left on the trial, there should be a notice about activating. If it is not there, it is a problem with the install, not the license.
I like Wendy's first idea best. Sometimes those things look like they are on the same layout you are, but they are not. Try moving them on both the master, and the layouts below it.
I did try both master and slide objects. So strange! It worked a few weeks ago.
Do you want to upload your .story file and let's take a look
Hi Amy,
In regards to the serial number issue, that shouldn't be happening after installing a new update. When you open the latest update you should see the prompt to continue with the free trial or activate with your serial number. Clicking on the activate button will bring you to a screen where the serial number should be pre-populated and you can continue as normal from there.
If this isn't happening for you, or each time you've opened it you're prompted to activate with your serial number or told you have X days left in a free trial we'll want to have you work with our Support Engineers as Christie mentioned.
This discussion is closed. You can start a new discussion or contact Articulate Support.