Can't download SL 360 Characters

Nov 17, 2016

Hi -

I am in SL360. I click Insert - Character and it brings up some characters. Below these are characters with a lock icon that say "Included with a subscription." I have a subscription, which I bought and downloaded yesterday, but it is not letting me download these character.

Any help is appreciated!




2 Replies
Ashley Terwilliger-Pollard

Hi Ann,

Thanks for reaching out here. Based on needing to take a look at your Articulate 360 subscription I went ahead and opened up a case on your behalf. You should receive the confirmation email of that shortly and then you'll be hearing from a member of our team.

Also, you can always connect with our Support Engineers 24/7 by reaching out here. 

Update: Emily beat me to it again... :-) 

This discussion is closed. You can start a new discussion or contact Articulate Support.