Can't edit triggered audio.

Hi,

after update to 3.29.19305.0 I can't edit triggered audio.

When I click that audio, "File not found" error appears.

Audio error

After that, empty "Audio Editor" appears and there is no possibility to do anything. You can't close this window, the only way is to close the program using "Windows Task Manager".

Audio editor

Tested on several projects. Not triggered audio works fine.

4 Replies
Katie (Gokhshteyn) Riggio

I'm sorry you're running into that, Radosław. Happy to help investigate!

I'm having trouble recreating this behavior on a test file using the latest version of Storyline 360, so I'll need your help:

  • What type of audio are you inserting? What's the file type? 
  • If this is happening on several projects, could you try these repair steps?
  • If you still experience this after going through those, would you mind sharing a troublesome .story file for testing? You can send it to our team by privately by using this upload link. We'll dig in to see what could be causing this, and will delete the file after troubleshooting!
Vincent Scoma

Hey Radoslaw,

Thank you for sharing that file! I reviewed the course as well and ran into the same error message. When I applied the workaround provided by ankita (thank you for sharing!), I was able to open the file afterward and hear the proper audio. 

Since this is odd behavior, I will go ahead and provide this information for our Support Engineers. I will be sure to follow along so I can provide any updates to this thread!