8 Replies
Jon Ford

Hi Alyssa, 

Thank you for getting back to me so quickly. I didn't realise you had replied. Sorry about that.

I did follow the steps. I clicked insert and then sound from file and clicked the sound I wanted imported.

It's an MP3 file.

I created a new storyline file and inserted the sound file and I still can't hear it. 

It's so strange as I can hear sound on the internet. 

Kind Regards

Jon

Jon Ford

Hi Alyssa

No problem, I tried that and I could hear the audio really quietly. I tried turning the volume up on sound editor but that didn't make a difference.

I'm trying to play through earphones but it doesn't recognise it through my laptop. My earphones work in my phone though so it can't be the earphones. Could be the port.

Kind Regards

Jon

Jon Ford

No problem Alyssa, I followed the steps you provided yesterday and I think that did it. 

Sorry I don't know exactly what was causing the problem but I right clicked on that screen where you change the audio output and that must have done something. I was fiddling around with the volume settings as well in the corner of the screen. It seems to be ok now though so thank you for your help. 

Jon