I've recorded sound in Audition and imported into Storyline One. For some reason I can't hear the sound at all. I've tried playing it with media player as well and still can't hear it.
It's strange because the sound works on the internet like Youtube just not in Storyline.
Thanks for those details, Jon. We've seen a few similar reports, specifically when folks are using headphones or external speakers. Are you using one of those to listen to audio?
No problem, I tried that and I could hear the audio really quietly. I tried turning the volume up on sound editor but that didn't make a difference.
I'm trying to play through earphones but it doesn't recognise it through my laptop. My earphones work in my phone though so it can't be the earphones. Could be the port.
No problem Alyssa, I followed the steps you provided yesterday and I think that did it.
Sorry I don't know exactly what was causing the problem but I right clicked on that screen where you change the audio output and that must have done something. I was fiddling around with the volume settings as well in the corner of the screen. It seems to be ok now though so thank you for your help.
8 Replies
Sorry that's happening, Jon! I'm happy to help you figure this out. Let's start here:
Hi Alyssa,
Thank you for getting back to me so quickly. I didn't realise you had replied. Sorry about that.
I did follow the steps. I clicked insert and then sound from file and clicked the sound I wanted imported.
It's an MP3 file.
I created a new storyline file and inserted the sound file and I still can't hear it.
It's so strange as I can hear sound on the internet.
Kind Regards
Jon
Thanks for those details, Jon. We've seen a few similar reports, specifically when folks are using headphones or external speakers. Are you using one of those to listen to audio?
If so, try the troubleshooting steps in this article, and let me know if that helps.
Hi Alyssa
No problem, I tried that and I could hear the audio really quietly. I tried turning the volume up on sound editor but that didn't make a difference.
I'm trying to play through earphones but it doesn't recognise it through my laptop. My earphones work in my phone though so it can't be the earphones. Could be the port.
Kind Regards
Jon
Hi Alyssa
It seems to be working now today. The earphones as well. Thank you very much for all your help, much appreciated.
Have a good day:)
Thanks for the update, Jon! I'm curious, were you able to find what was causing the problem?
No problem Alyssa, I followed the steps you provided yesterday and I think that did it.
Sorry I don't know exactly what was causing the problem but I right clicked on that screen where you change the audio output and that must have done something. I was fiddling around with the volume settings as well in the corner of the screen. It seems to be ok now though so thank you for your help.
Jon
Awesome, thanks Jon! 😁
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