I can't seem to import Engage interactions into my Storyline project any more. It just keeps spinning on "Reading Engage project" and doesn't actually complete the task. I did this as recently as a month ago, but had to edit the Engage interaction and now I can't replace it.
Nothing has changed, that's what is puzzling. I was just about to install a newer version of 360 in hopes of fixing this issue.
I have attached both the Engage and Storyline files. I would like to show the Engage interaction in a different layer on the same slide if possible, but I would also be ok with showing it in a new slide if that is not an option. I can set the "Review Interactive" button to go to the next slide.
Thanks for the follow-up and for sharing those additional details! It looks like you may have replied by email, and your attachments didn't make it to the post. You can also share them using this link here, and I'll be sure to get them into the right hands for testing!
By the way, it also looks like your contact information came through. This Peek video will show you how to edit it out if you’d like!
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
5 Replies
Hi Deepa,
Thanks for reaching out! Has anything changed since you last imported a month ago? Did you update Storyline or download a late version?
If you can share your Engage .intr file with our team, we'd be happy to do some testing and provide next steps!
SHARE YOUR FILE WITH US.
Hi,
Nothing has changed, that's what is puzzling. I was just about to install a newer version of 360 in hopes of fixing this issue.
I have attached both the Engage and Storyline files. I would like to show the Engage interaction in a different layer on the same slide if possible, but I would also be ok with showing it in a new slide if that is not an option. I can set the "Review Interactive" button to go to the next slide.
Thanks for your help.
Hi Deepa,
Thanks for the follow-up and for sharing those additional details! It looks like you may have replied by email, and your attachments didn't make it to the post. You can also share them using this link here, and I'll be sure to get them into the right hands for testing!
By the way, it also looks like your contact information came through. This Peek video will show you how to edit it out if you’d like!
Hi,
I updated my version of 360 and that fixed the problem. Thanks.
Glad to hear it, Deepa. I appreciate the update.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.