Can't insert video into Storyline 2 Project

Hi all,

I'm having trouble inserting an .mp4 video file into Storyline 2. I go to Insert > Video from file and choose the video and then nothing happens, not even an error message. I've never had this problem before and this method usually works. I'd appreciate the help as this project is pretty urgent.

11 Replies
Diarmaid Collins

I have noticed that the Error Message that appears whenever one is trying to insert a video is caused whenever the Size & Position dialog box is open on screen at the same time.

Once that is closed the video inserts fine. No error.

Otherwise a small "SWF" box is inserted onscreen and the Error Dialog box opens.