Hi, John -- Thanks for reaching out and sorry to hear of your troubles! May I ask if you have had a chance to run through the troubleshooting steps listed here to see if you find improvement? Please be sure to see the sections where enabling the .NET framework is discussed as that is more specific to the error in your screenshot.
Please let us know if that helps or if you still have troubles and we'll see what more we can do to assist!
Hi, John -- Thanks for the update, and so sorry to hear that installation issues have persisted! At this point, I feel it would be best if you were to work directly with our Support Engineers, so I will go ahead and submit a case with the images you have shared on your behalf momentarily. You will receive a confirmation message to the email address we have on file shortly thereafter. Your patience is appreciated!
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Hi, John -- Thanks for reaching out and sorry to hear of your troubles! May I ask if you have had a chance to run through the troubleshooting steps listed here to see if you find improvement? Please be sure to see the sections where enabling the .NET framework is discussed as that is more specific to the error in your screenshot.
Please let us know if that helps or if you still have troubles and we'll see what more we can do to assist!
hi Christie, i still can't install SL2 after following your steps above. Here are the steps i took:
a) Ran the batch clean up file
b) Manually install .net framework from the link provided. Failed this step. Please see screen shots
Please advise
Thanks
Hi, John -- Thanks for the update, and so sorry to hear that installation issues have persisted! At this point, I feel it would be best if you were to work directly with our Support Engineers, so I will go ahead and submit a case with the images you have shared on your behalf momentarily. You will receive a confirmation message to the email address we have on file shortly thereafter. Your patience is appreciated!
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