Can't load storyline on iPad

Hi,

I am having an odd problem. When I go to launch my storyline output on my ipad it re-directs me to the "Get the free Articulate Mobile Player app" rather than launching the module. I already have the app installed on the ipad. When I go to the app, the library is empty.

On an older ipad, I didn't have this issue - is there an update that will fix this?

Or a work around?

I seem to be in an endless loop of going to the module launch page > re-direct to install app.

Thanks in advance for any assistance,

Emma

4 Replies
Leslie McKerchie

Hi Emma!

Apple made some changes to the way apps launch in iOS 9, so your Articulate Storyline 2 courses may not launch in the Articulate Mobile Player as you'd expect. We added support for iOS 9 in Update 7 for Storyline 2. See this article for details on how to update your Storyline software and your published courses.