15 Replies
Teresa Donnelly

Thank you Leslie, I will be sure to do that in the future. This particular course is stored on my network drive for back-up right now. Oddly, I have a few other courses in the same folder that aren't giving me the same error. I tried moving the troubled course onto my desktop and open it from there, and cannot. Is there a way to fix the one that I cannot open? Or do I have to re-create it? :(

Ali Goulet

Hey Sana,

I'm really sorry that happened!

However, there may still be a working version of your project in your temp files. Here's how to check: 

  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
  3. Change the file extension of the copy on your desktop from *.tmp to *.story.
  4. Double-click the file to open it in Storyline.

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes include but aren't limited to:

  • Environmental (disk errors, power outages, improper shutdowns)
  • Viruses
  • Failed Windows updates
  • File size (i.e., very large files have a higher risk of corrupting) 

Consider using the preventative measures described in this article to protect your project files.

Wuraola Ogunsanya

Hello all, the same just happened to me and I tried the following solutions I have gotten from different articles. 

  1. Created a new Windows Users Profile
  2. Import from storyline- Doesn’t work
  3. Copied file to another computer

None of them worked. Please help! I don't want to have to start this project all over again. I attached me error message when i try to open the file. 

Ashley Terwilliger

Hi Wuraola.

Have you tried looking in your temp files? 

Here's how to check: 

1. Open this folder in Windows Explorer:  

%Appdata%\Articulate\Storyline 

2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3. Change the file extension of the copy on your desktop from *.tmp to *.story. 

4. Double-click the file to open it in Storyline.