Can't open published file in Google Chrome

Mar 12, 2015

Hi all, I have a problem with viewing file in Google Chrome. When  I preview it in other browser like IE, it show very smoothly. However, when I see it in Google Chrome version "ChromeStandaloneSetup140115" it show " File not found". This kind of file just published, not use in server yet.

How can I preview it as regular?

Thank you for your support:)

12 Replies
Leslie McKerchie

Hi Thu!

If you view an Articulate Storyline course on your local hard drive (or send it to someone else to view on their local hard drive), you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features to fail. To properly test your published content and share it with others, upload it to the environment for which it was published. See this article for details.

Monideepa Chakravarty

Hi,

I have a problem in viewing the published version on any browser. I published the articulate file on my local machine and then tried viewing it. It didn't open. I then uninstalled articulate and installed it again and published the file again and tried, it still didn't open. Can someone please provide a solution.

Please help me with a quick response.

Thanks,

Moni

Monideepa Chakravarty

Thanks for responding Wendy. I did try all the instructions that Leslie's post had but that didn't really get to the issue that I was facing.

Well I am now able to view the published file on IE for which I had to download the Adobe flash player 23 ActiveX. However, this allows me to view the file only on IE and not on Chrome.

Ashley Terwilliger-Pollard

Hi Monideepa, 

Does Chrome have flash disabled within your set up? There was a recent change of the Flash behavior in terms of local deployment - but if you haven't included HTML5 as a part of your output and also have Flash disabled (check chrome://plugins/ to see) then the content won't open even if viewing in the intended publish environment. 

Monideepa Chakravarty

Absolutely!

I have a different issue now. After creating Try Me (Activity) a couple of the screen captures involve typing in data. When i go to do that i.e when i click the cursor on the box I get a pop-up "Please try again" and it doesn't allow me to have the cursor placed in there so that i can type what needs to go in as an input. 

I did not pace this problem before. It was working fine before and now its not coz of the update.

I hope one of you can help me with this.

Thanks,

Moni

Ashley Terwilliger-Pollard

Hi Moni,

It may be easier if we're able to take a look at the file so that I can test typing in it. My guess is that the text entry field is so small, that it's a bit tricky to click right on it.  You could look at changing the overall size of it to make it a little bit larger - and see if that resolves it for you. The click of the box and the typing should be separate slides as well - so make sure you're seeing that distinction in addition. 

If you want to  upload it here, you can attach it at the bottom of the forum discussion using the "add attachment" button to share it here. 

This discussion is closed. You can start a new discussion or contact Articulate Support.