Can't preview slide, scene or project

Jan 05, 2016

Upon trying to preview a slide, scene, or entire project a blank screen appears. This feature was working within the last day. I've tried the following.

-Opening up another .story file- same results

-publishing to HTML5- worked just fine

-restarting Storyline

-restarting computer

Help much appreciated.

4 Replies
Leslie McKerchie

Hi Nic!

Looks like Wendy has popped in to assist you here.

A bug has been identified in Adobe Flash Player 20.0.0.267 that breaks features in many applications, including Adobe Captivate, Articulate Storyline, and Articulate Studio. For example, in Storyline:
 
* You'll see a blank screen when you preview a project.
* The preview area of the player properties window is blank.
* The timeline preview feature doesn't work.
* You can't preview videos, Flash movies, or web objects.
* You can't edit videos.
* You can't import Engage interactions into Storyline courses.
 
Adobe and Microsoft have fixed the issue for Windows 10, 7, and Vista. We're still waiting for them to update Windows 8. Follow the steps in this article for your version of Windows to fix the problem or, if you're using Windows 8, to rollback to your previous version of Flash Player.
Llewella Dowling

Hi eLearning Heroes... I have been trying to preview my project for most of today and have consistently run into an error.  The loading bar freezes and I get the 'error' prompt...and it stops loading altogether.  I am using an image on almost every slide and have cropped them to minimize the amount of space they take up - but still 360 is not allowing me to preview...  :|  Can anyone help????

Thanks!!!

Crystal Horn

Hi there, Llewella.  I'm sorry you're running into a speed bump.  Can you preview any single slides successfully?

If so, you might just have a single corrupted slide (or an element on a slide) that is causing the project to crash.  I like to try to preview a scene at a time until I find the one that doesn't preview, and then narrow it down to the slide from there.

If you'd like help with that, feel free to share your project with us here or in a support case.

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