I've added captions to these video in articulate 360 Storyline and it keeps popping up with a error report. I've tried everything from trying to publish it in every format. Restarting my software and computer and no avo.
Hi Becky, I'm sorry you're running into that! I'm seeing the same thing you are. I'd like to get your file in the hands of our Support Engineers so they can look into this further. Keep an eye out for an email from the team--it'll be from Support@Articulate.com!
I'm sorry for the issues you ran into where sometimes closed captions would overlap for back-to-back audio clips on a slide, and hidden characters in closed captions could cause the publishing process to fail.
It's been fixed in today's update of Articulate 360 - which also included a few important fixes and new features that you'll see in the release notes here.
2 Replies
Hi Becky, I'm sorry you're running into that! I'm seeing the same thing you are. I'd like to get your file in the hands of our Support Engineers so they can look into this further. Keep an eye out for an email from the team--it'll be from Support@Articulate.com!
Hi Becky,
I'm sorry for the issues you ran into where sometimes closed captions would overlap for back-to-back audio clips on a slide, and hidden characters in closed captions could cause the publishing process to fail.
It's been fixed in today's update of Articulate 360 - which also included a few important fixes and new features that you'll see in the release notes here.
This discussion is closed. You can start a new discussion or contact Articulate Support.