Thanks for sharing the version numbers. It looks like your team member is relatively up-to-date.
We have a trouble-shooting document, which you can find here, that helps with common issues signing in.
If they are still running into difficulty, please have them contact our support team directly so that we can dig in a bit deeper and get them back up and running successfully.
Thank you for the reply - my team member was experiencing the same issue in this forum and is not covered by the troubleshooting document. 'Session Expired'
I had them uninstall/reinstall to fix the issue, but it appears that this forum's issue is still recurring.
I am getting the same issue. I can get to the main Articulate dashboard, but as soon as I click on "Rise," it says "session expired" and "your computer is offline."
Can you please assist with this? I am on a tight deadline to finish and publish 3 courses tomorrow, so I really need to get access to the tool today.
Thanks for contacting us to share that you're running into an error signing in.
We are currently working on an issue specific to Rise 360 as you can see on our status page here. You can subscribe to those status updates to be notified of updates.
Hi, Fabiola! We've identified the issue and have implemented a fix. Rise 360 courses should now load for all users. We'll continue to monitor performance carefully.
Please let us know if you run into any more trouble in Rise 360!
Having the SAME problem that you've seem to been having for quite some time and it needs to be fixed. It is problematic to see the same issue in this forum that have been going on for years. I just logged in yesterday and the app was updated just last week. Solve this. Now. We pay a lot for this subscription model you've implemented and don't expect this kind of nonsense.
as this issue was never resolved - despite we are updating the Storyline regularly...
If everything works - starting SL 360 by double clicking on desktop icon is all that it is needed.
If it doesnt work (and it is happening - on random case.. either my comp is running for days or just freshly started).. and I get the SL360error that I need to sign in.. clicking Sign in and then logging in (with correct credentials) doesnt work.. I then close SL, open Articulate 360 launcher (where all Articulate apps are).. login (here it works).. and then restart SL 360 by double clicking icon on desktop
66 Replies
Thanks for letting us know that you're running into an issue when signing in as well, Jessica.
I've opened up a support case on your behalf so that you can work 1:1 with a support engineer.
I am having this issue too. Can you help?
Of course, Ebru.
I've opened a support case on your behalf as well and you should be hearing from someone soon.
Welcome to E-Learning Heroes!
I am running into this same issue. Able to log in at 360.articulate.com/, but not computer application. Help please. Thank you!
Hi Tim,
Thanks for contacting us to share that you're running into a similar issue.
I've opened a support case on your behalf so that we can troubleshoot with you and get you back up and running!
Hi Leslie,
I reinstalled the app on my computer, and am now able to log in. Thank you!
Perfect. I appreciate the update, Tim. Glad you're good to go!
Is there a resolution?? I'm getting the same error and it's really annoying.
Thanks for contacting us to share that you're running into a similar issue, Theresa.
I've opened a support case on your behalf and sent some information your way to help get you back up and running.
Just reply if you're still having any difficulty.
Welcome to E-Learning Heroes by the way :)
My team member is experiencing this issue - can you post the resolution here?
She is running Articulate v 1.36.21289.0 and Storyline v. 3.36.21289.0
Hello Aaron and welcome to E-Learning Heroes :)
Thanks for sharing the version numbers. It looks like your team member is relatively up-to-date.
We have a trouble-shooting document, which you can find here, that helps with common issues signing in.
If they are still running into difficulty, please have them contact our support team directly so that we can dig in a bit deeper and get them back up and running successfully.
Thank you for the reply - my team member was experiencing the same issue in this forum and is not covered by the troubleshooting document. 'Session Expired'
I had them uninstall/reinstall to fix the issue, but it appears that this forum's issue is still recurring.
Thanks, Aaron.
It sounds like the perfect application of a support case so that we can take a look and make sure nothing is going on with that login.
If you will be contacting the support team on their behalf, please share their Articulate ID so we can take a closer look.
Hi Articulate,
I am getting the same issue. I can get to the main Articulate dashboard, but as soon as I click on "Rise," it says "session expired" and "your computer is offline."
Can you please assist with this? I am on a tight deadline to finish and publish 3 courses tomorrow, so I really need to get access to the tool today.
Hi Fabiola,
Thanks for contacting us to share that you're running into an error signing in.
We are currently working on an issue specific to Rise 360 as you can see on our status page here. You can subscribe to those status updates to be notified of updates.
Hi, Fabiola! We've identified the issue and have implemented a fix. Rise 360 courses should now load for all users. We'll continue to monitor performance carefully.
Please let us know if you run into any more trouble in Rise 360!
I am having the same problem today for the first time. Timing bad because of project pressure. Is there any fast help? Thank you very much.
Hi Mat,
Sorry to hear you're running into the same issue! Take a quick look at this article Leslie mentioned above and see if it may apply to you.
If none of these apply, get connected with a support engineer, and they'll take a closer look as to why you're running into this!
Having the SAME problem that you've seem to been having for quite some time and it needs to be fixed. It is problematic to see the same issue in this forum that have been going on for years. I just logged in yesterday and the app was updated just last week. Solve this. Now. We pay a lot for this subscription model you've implemented and don't expect this kind of nonsense.
Hi Michael,
Thank you for reaching out and letting us know. I can understand your frustration, and I want to make sure we can get you back up and running!
I am opening up a support case on your behalf so we can continue to troubleshoot this further.
Please be on the lookout for an email from Articulate Support!
as this issue was never resolved - despite we are updating the Storyline regularly...
If everything works - starting SL 360 by double clicking on desktop icon is all that it is needed.
If it doesnt work (and it is happening - on random case.. either my comp is running for days or just freshly started).. and I get the SL360error that I need to sign in.. clicking Sign in and then logging in (with correct credentials) doesnt work.. I then close SL, open Articulate 360 launcher (where all Articulate apps are).. login (here it works).. and then restart SL 360 by double clicking icon on desktop
This is how I am able to start (and use) SL.
Hi Sebastjan!
Thank you for sharing your troubleshooting steps! We are going to find a solution!
Not being able to sign in is an error we need to investigate further. Is it possible for you to screenshot the error message you're receiving?
It would be best to bring in our Support Engineers aboard as well. Can you share the screenshot with us by using this link?
Hi Lauren,
"We’ve opened case number 02248425 for you."
Good luck & keep me posted
Can someone please remove me from these incessant emails?
Thanks.
Hi Joel!
Yes, you can remove yourself from any further e-mail notifications on this conversation.
This discussion is closed. You can start a new discussion or contact Articulate Support.