Just a quick solution/fix until this gets some kind of bigger update. I keep the task manager in my toolbar/pinned to the taskbar because I don't like Adobe running in the background slowing things down while it is supposed to be inactive. So, when this issue comes up, which is maybe once a week, I open the task manager, and under the processes tab, I find all the Articulate 360 icons, right click after selecting each item, and choose end task. I think there are five associated apps/icons.. this actually ends the tasks which nothing else seems to do. Once they are all ended, you can start the app and then it will take your login and start properly. I didn't read all the comments here, so don't know if someone else mentioned this, if not, here ya go. No computer restart required.
I am currently having his same problem. I am able to log into articulate.com and get to my Review 360, but I cannot open Storyline and am getting the same error message as other people above. ("Your session has expired. Please refresh your browser to sign in.") Each time I enter my password, the same error message appears. Please let me know how to resolve this. Thank you!
Thanks for letting us know what's going on and I'm sorry for the trouble.
First, can I have you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).
First, can I have you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).
I get this at least weekly, often daily. I use Storyline, RISE and Articulate Review. I personally log in multiple times a day because I get kicked out of one or the other. Each time, I must attempt it at least 3 times, then I often need to switch to another browser or reboot to resolve the issue. This is the most frustrating login experience I've ever had with ANY software and I dream of a resolution that will solve it. I have such low expectations that it will be solved from previous experiences reporting problems, that I just chose to live with it for more than a year. Today I just feel salty enough to come here and remind you that this sucks and you should fix it.
That's not good. Something must be getting in the way of 360 reaching back to us to verify your account. I opened up a support case for you and will continue our conversation there. I'd like to hear more about your setup so I can help figure this out.
Very possibly that I'm on a company VPN, but who isn't these days?
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66 Replies
Hi. I am receiving the message . I am able to sign in browser. . but Storyline and 360 login gives me the error. Pls resolve.
I got the same problem (trying to enter storyline 360) with all the component already updated...
Can you please help?
Thanks
Hi vivaldo and Nithya!
So sorry you aren't able to log in!
Have you tried installing a fresh copy of the Articulate 360 desktop app? If not, it's simple!
We have detailed steps listed here.
If this doesn't do the trick, we'll want to enlist help from our Support Engineers. Here's a link that will connect you with our Support Team.
Just a quick solution/fix until this gets some kind of bigger update. I keep the task manager in my toolbar/pinned to the taskbar because I don't like Adobe running in the background slowing things down while it is supposed to be inactive. So, when this issue comes up, which is maybe once a week, I open the task manager, and under the processes tab, I find all the Articulate 360 icons, right click after selecting each item, and choose end task. I think there are five associated apps/icons.. this actually ends the tasks which nothing else seems to do. Once they are all ended, you can start the app and then it will take your login and start properly. I didn't read all the comments here, so don't know if someone else mentioned this, if not, here ya go. No computer restart required.
I am currently having his same problem. I am able to log into articulate.com and get to my Review 360, but I cannot open Storyline and am getting the same error message as other people above. ("Your session has expired. Please refresh your browser to sign in.") Each time I enter my password, the same error message appears. Please let me know how to resolve this. Thank you!
Hi Theresa,
Thanks for letting us know what's going on and I'm sorry for the trouble.
First, can I have you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).
After that, please restart the machine and then try signing in again.
Let me know if you see any improvements from there!
Thanks for getting back to me. After doing a hard reboot of my computer,
I was able to log in. Thanks!
It's actually a single-click on the red X.
Thanks, Ellen! Copy/Paste strikes again 😊
Same issue. It seems this has been going on for eight months. What is the bug? has it been fixed?
Hi Vicki,
Thanks for reaching out and letting us know that you're running into an issue signing in as well.
Can you share any troubleshooting that you've done so far?
I shared a solution with Theresa a few days ago above and she replied that a hard reboot had her up and running.
First, can I have you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).
After that, please restart the machine and then try signing in again.
Let me know if you see any improvements from there!
I had the same issue. When I signed in to Articulate 360 first (from the icon in the notification area/system tray), I was able to open Storyline.
Good morning! I am also getting this message. Please advise.
I'm glad that you were able to get back up and running, Walt. I appreciate you popping in with an update.
Hi Raini and welcome to E-Learning Heroes 😊
I get this at least weekly, often daily. I use Storyline, RISE and Articulate Review. I personally log in multiple times a day because I get kicked out of one or the other. Each time, I must attempt it at least 3 times, then I often need to switch to another browser or reboot to resolve the issue. This is the most frustrating login experience I've ever had with ANY software and I dream of a resolution that will solve it. I have such low expectations that it will be solved from previous experiences reporting problems, that I just chose to live with it for more than a year. Today I just feel salty enough to come here and remind you that this sucks and you should fix it.
Hi Tony,
That's not good. Something must be getting in the way of 360 reaching back to us to verify your account. I opened up a support case for you and will continue our conversation there. I'd like to hear more about your setup so I can help figure this out.
Very possibly that I'm on a company VPN, but who isn't these days?
Confidentiality Notice: This e-mail may contain confidential information and is for the sole use of the intended recipient. Any review or distribution by others is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and delete the e-mail and any attachments from your computer. Personal e-mails are restricted by Oregon Community Credit Union policy. Oregon Community Credit Union specifically disclaims any responsibility or liability for any personal information, or opinions of the author, expressed in this e-mail. Although Oregon Community Credit Union takes reasonable precautions to ensure no viruses are present in e-mail, it will not be liable for any loss or damage arising from the use of this e-mail or attachments.
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