Can't view SL2 course in Chrome

When I try to play either the story.html or story_html5.html for any Storyline 2 file in Chrome, I get an unending spinning circle; the course never loads.  I have updated SL2 today but that did not resolve the issue.  Client has the same result on her computer.  Will work fine in IE, just not in Chrome.  What's happened and what do I need to do to fix it?

7 Replies
Katie Riggio

Hello, fellow Katie. Sorry you're running into that spinning wheel!

Chrome is a supported browser for Storyline 2 HTML5 content on Windows, so I don't see an issue there. Would you be willing to share a .story file with us? You can share it privately by uploading it here.

We'll look at how it works with our test server, and will delete the file after a thorough look!

Maura Bear

Let me guess... it just shows you a large play button that you can't click, correct?

We had the same problem for a client years ago due to a google chrome update. Our older published modules stopped working on Chrome. We could only fix it by opening up the presentation in SL3 and re-exporting it.

Vincent Scoma

Hi Katie,

That is odd that you are not able to print results from the results page. What output is the course being published for? Also, what seems to happen when you click on the print report button? Does it open up a blank screen? 

Another option to review the quiz results that might help is to use a Review Quiz button. This will allow learners to go back and review the answers they submitted. 

Katie L.

As I mentioned, the Print Results button opens a blank browser window with the results.html address in the address bar.  I have published for Web and CD.  

I do not need a Review Quiz button; I only need them to be able to print the results as proof that they took the course (it will not be published to an LMS).  

Lauren Connelly

Hi Katie!

It seems like you're seeing the features that are supported in Flash, HTML5, and the Articulate Mobile Player app (AMP) first hand.

Printing Quiz Results is not a Storyline 2 feature supported by HTML5 format. In that case, you would need to publish as Flash first.

Please let us know if you have any questions! I'm sorry you and your client have been experiencing this snag.