I'm trying to access pictures from Content Library 360 and keep getting these errors. First I get this screen which is full of warning icons (Error 1.jpg), then when I try to insert a random image from the error screen, I get this second error message (Download Failed.jpg)
Hi, Lauren. Thanks for getting back to me yesterday. Somehow, just after I got this message, the problem was resolved. I now have access to Content Library. My issue now is that I don’t see the thumbnails of the images which is a bit frustrating. Hopefully, this problem will resolve itself also.
So sorry you're still hitting a roadblock with Content Library—I can understand the frustration!
If you've already allowed and opened the network endpoints and ports detailed here, I'd recommend enlisting our Support Engineers to help troubleshoot as the next step!
Feel free to open a case here, so one of my teammates can reach out and help get to the bottom of this!
3 Replies
Hi Ike!
I'm sorry to hear you've run into trouble with Content Library!
I'd want to start by checking the network endpoints and ports detailed here. You may need to enlist your IT Team to help with that!
Let us know how it's behaving after going through those steps.
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Hi, Lauren. Thanks for getting back to me yesterday. Somehow, just after I got this message, the problem was resolved. I now have access to Content Library. My issue now is that I don’t see the thumbnails of the images which is a bit frustrating. Hopefully, this problem will resolve itself also.
Thanks again.
Hey Ike!
So sorry you're still hitting a roadblock with Content Library—I can understand the frustration!
If you've already allowed and opened the network endpoints and ports detailed here, I'd recommend enlisting our Support Engineers to help troubleshoot as the next step!
Feel free to open a case here, so one of my teammates can reach out and help get to the bottom of this!