"Cannot Access Content" in AMP

Hi Benny,

Is this the same file that you're working on in your case (# 00369876) with Jayem? I see that he shared he was able to publish it successfully to SCORM Cloud and shared a link to test on the iPad. Were you unable to play the version that Jayem shared with you? 

Yes, it is the same contents, but it was published only for AMP. The one that Jayem did is the HTML5 version off it. I was testing to launch the course in the AMP from the SCORM Cloud, and got the error message.

Hi Ashley,

I want to follow-up with you on the issue. Do you have any updates that you can share? Thank you.

Hi Benny,

Sorry I missed your note on Friday, but I just looked into your case and I see that Jayem wasn't able to replicate the issue and was successfully uploaded to SCORM Cloud and all worked in the iPad as well. He suggested that you reach out to your LMS team. Have you been able to connect with them yet? 

Hi Ashley,

Sorry for the confusion. I might have miscommunicate the issue. All the testings were done with the SCORM Cloud. I was not using our LMS in this case. Below were the steps that I took:

1. Publish the course with only "Use Articulate Mobile Player on iPad" option selected.
2. 
3. Uploaded the course to the SCORM Cloude (not our LMS)
4. Create a public invite link in the SCORM Cloud
5. Here is the public invite link: https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=fe0aae2d-c9f4-4723-be21-a0c258b96f1b
6. Load the public invite link on the iPad Safari (iOS 7)
7. Articulate Mobile Player load, and the error message "Cannot access content" poppped up.

 I hope the steps above clear the air. Do you mind to test the SCORM Cloud public invite link above? Thank you.

Hi Benny,

Thanks for the additional information and sharing the link. I tested the link within my iPad (ios7 and Safari) and after logging in, what I initially received was a browser screen reminding me about popups and if I wanted to proceed with the course - I clicked to launch the course, and the file loaded successfully within my mobile player. I'm also able to close the course, and revisit my mobile player library and play the file again. 

If you're receiving the "cannot access content" pop up, I'd suggest that you review this troubleshooting article, and if possible test it by accessing the course through a different wireless network. 

Hi Ashley,

I have just received email from Jay on this issue. The issue was on the Scorm Cloud side, and it had been resolved. Thank you for following up.

Thanks for the update as well Benny