I'm starting a new project and am unable to add a trigger or action to a custom menu item. I'm attempting to add functionality to the slide master but I can't get beyond adding the images.
I can click on the menu image png but it won't let me add triggers. I have to click the Esc button to unfreeze Storyline.
I want to first confirm that you are working locally as described here. you may also want to follow the steps here if you continue to see freezing in your file.
You may also want to share the file here if you would like us to take a look.
I do not see a file attached. If you attach it via email, it will not show here in the post. You will need to use the add attachment button below before hitting Post reply.
I am only able to see one image, a play button in the Slide masters. i was able to add a trigger, as well as add a new image and add a trigger to this as well.
you may want to check the DPI settings of your computer. You can see our recommendations here. Also your trigger window could be collapsed, or may have come undocked. You can click on the View tab, then Redock all windows:
13 Replies
Hello Joelle!
I want to first confirm that you are working locally as described here. you may also want to follow the steps here if you continue to see freezing in your file.
You may also want to share the file here if you would like us to take a look.
I'm working locally and have even tried uninstalling and re-installing the
software.
I'm attaching the story file. I cannot attach a trigger to either png's in
the slider master, nor the "this is a test" text box on first slide.
I don't understand what is happening.
Please help! I'm on an extremely tight timeline for this project.
Hello Joelle,
I do not see a file attached. If you attach it via email, it will not show here in the post. You will need to use the add attachment button below before hitting Post reply.
Joelle,
I also want to link your other thread here.
Sorry about that. Here it is.
Hello Joelle,
I am only able to see one image, a play button in the Slide masters. i was able to add a trigger, as well as add a new image and add a trigger to this as well.
please see attached.
Have you heard of anyone else not being able to see the trigger window when
it pops up? I think that may be the issue.
My second copy of Storyline installed on another computer is working fine.
I'm not aware of a view setting that would cause the trigger window to not
appear.
Hello Joelle,
you may want to check the DPI settings of your computer. You can see our recommendations here. Also your trigger window could be collapsed, or may have come undocked. You can click on the View tab, then Redock all windows:
I'm working in Storyline 1, not 2. So, I don't even have a redock all
windows option.
I've ensured my DPI setting is correct.
The trigger pop-up window is hidden or something. I can click an object and
click create a new trigger but the window never appears.
To be able to click or do anything in Storyline again, I have to hit Esc to
be able to do so.
Hello Joelle,
Is the trigger panel collapsed? Can you share a screenshot of the trigger panel? You may also want to run the repair steps for your software as well.
I've already run the repair. Here is a screenshot.
The trigger panel is there, it's the little pop-up trigger window that is not appearing when you click "create a new trigger".
Hello Joelle,
You may want to reach out to the support team directly for more assistance.
Thank you, Emily. I will.
This discussion is closed. You can start a new discussion or contact Articulate Support.