Cannot create a new project in Storyline 360

May 26, 2020

Hi all,

I just recently have run into the inability to create a project in Storyline 360. I'm running it on Parallels on my MacBook Pro, Catalina 10.15.4, Windows 10. All OS and software is up to date and none of my system settings have changed since the last time it worked. (Admittedly I have not created anything in a couple of months.) I have tried uninstalling and reinstalling the software, but the same "Something went wrong" message appears every time I load the application and click on "New Project." 

Any thoughts on this one?

1 Reply
Ren Gomez

Hi Dylan,

I'm sorry you're running into this error, and I appreciate you trying to reinstall the software to see if it would help.

From here, I'm going to enlist our Support Engineers' help, so we can best troubleshoot what's happening behind the scenes. You should receive an email from the team shortly, and I'll follow along to share any relevant insight here!

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