22 Replies
Stephen Hodge

Hi all, its quite simple to delete (once you've figured it out). On our work system/setup it seems you just need to give your windows user account permission to delete it/give it 'full control'. I assumed this was our office setup not a setting pushed by Articulate. 

To do that you need to: 

  1. Right click icon select 'properties' 
  2. Click security tab and 'edit' (on my machine it asks for admin password)
  3. Add your user account to this list (the login you've used for windows)
  4. With the new user account selected give it full control, ok/apply all changes
  5. Right click icon select delete, good bye icon hello clean desktop

 

Joseph Francis

In that same vein, Articulate likes to follow Adobe's bad example of NOT consolidating their Start Menu shortcuts into a folder, instead leaving them at the root of the Start Menu. They're shortcuts, which mean they are pointers to the actual applications.

Microsoft has had no problems with its Office shortcuts living in a consolidated directory in the Start Menu for the last 26 years . What makes Articulate so special that they have to pollute the root level of my Start Menu with shortcuts?

George Briggs

First, thanks to Stephen for the instructions on how to remove the Articulate 360 shortcut icon from the desktop! 

Even though this was reported as a problem years ago, it's still an issue. And in my case, I have to contact our Help Desk to log in to my pc remotely and use their Admin credentials to add my login name to the shortcut's properties, just so it can be deleted. 

Now, following an Articulate update, it's back...meaning I have to contact the Help Desk again! Pretty ridiculous that this issue still exists!

Any timeline on getting this issue resolved for all users?

Randall Sauchuck

I can no longer delete the shortcut even WITH Admin access. To make matters worse our IT department decided that everyone's Desktop folder should be automatically included in OneDrive synching so now this worthless shortcut is showing up on my other machines too (where it is completely non-functional obviously)

Ruthanne Brodeur

Hi Randall - I was having the same issue (could not delete from the desktop directly AND desktop is force-mapped to OneDrive).

I was able to delete the desktop icon by:

  1. granting myself full access permissions outlined in Stephen's steps (which I use all the time!)
  2. right-clicking the desktop icon and navigating to the folder location
  3. right-clicking and deleting the shortcut using Admin credentials

I hope this extra step is allowed by your IT department. Interestingly, the articulate shortcut shows up in my Users > Public folder along with other desktop icons that are pushed to my machine by my IT department. It's not in my This PC > Desktop folder. 

I agree with others that the forced desktop icon by Articulate is a nuisance. 

Shawn Reid

Just adding my voice to the chorus...

Please make installing the desktop shortcut an OPTIONAL part of the install package for Articulate 360 so those of us who have left desktop shortcuts in the same trash bin as floppy disks, CD burners, and the Macarena can prevent it from showing up in the first palce. It's annoying enough having to call IT to delete it (if your company doesn't allow admin rights on that), but having to do it every time you install a new update is well beyond annoying.

If you aren't computer savvy enough to find the program unless the desktop shortcut exists, you shouldn't be using Articulate360 in the first place. There's no reason to default the creation of a desktop shortcut as part of the install. 

Seriously. It's not 1997. Give us control over this behavior, please!