Cannot download characters

Mar 23, 2022

Having an issue with downloading characters. I get an orange circle with an exclamation mark in the middle. I researched this and it has something to do with not being connected to articulate 360. Not sure how to fix this, as I am signed in on 360. I am able to download photos into storyline from 360, just not characters. 

1 Reply
Maria Costa-Stienstra

Hi, Darrell.

Thank you for reaching out!

I'm sorry to hear you're having trouble downloading characters from the content library. 

Please take a look at the article below, and let's start by checking the network endpoints and ports listed here (you might need to ask your IT Department for help):

If you are still having problems after adding those to your allow list, I encourage you to open a support case with our engineers so we can see what's going on.