Cannot Download Content Error

I am having difficulty playing a Storyline eLearn on my iPad through Articulate Mobile Player.  I get the "Cannot Download Content" error.  I understand Articulate Mobile Player doesn't work with a password protected LMS, so I tried to play it from a Microsoft MySite where I uploaded the published files.  Is the error because the MySite is also password protected?

Thanks!

9 Replies
Ashley Terwilliger

Hi Shawn,

This error indicates that one of the following is true:

  • You're not connected to the Internet.
  • One or more expected files were moved, deleted, or not uploaded to the server.

To correct this issue, ensure that you're connected to the Internet, or upload the published output to the server again.

If you want the users to be able to access the course offline, they'll first need to download it while connected to the internet. However, the Available Offline switch won't work for Tin Can API or Articulate Online content. The Articulate Mobile Player app requires an Internet connection to track Tin Can API content in an LMS.

Shawn Lock

Hi Ashley,

I've uploaded the content several times, and I do have an internet connection established. I'm not using the Tin Can API. I'm not interested in tracking usage. I just want users to be able to get it to their iPads. Is there no other way to get this to their iPad via an active web link, or is Tin Can required? Users are logged in when they access the link to the course.

Thanks,

Shawn

Ashley Terwilliger

Hi Shawn,

If you'll be hosting your course on an LMS, and you don't need to track usage you may be able to use the Mobile player app. If your LMS doesn’t require a login, your learners might be able to use the Articulate Mobile Player. If your LMS requires a login, learners might not be able to use the Articulate Mobile Player, because browsers cannot pass security credentials to iPad apps unless the LMS supports Tin Can API. You'll need to test your published output in your particular LMS environment if you plan to allow viewing in Articulate Mobile Player.

If you just need to get a web link where users could decide to access it on their iPad - you could also look at posting the course on a web server (outside of an LMS where you must log in) and then they'll be able to access the course through the mobile player app. They'll need to first be connected to the internet to access the course and allow it to download, then they'd be able to access it offline if you included that as a publish option. 

Shawn Lock

Hi - I spoke too soon. I removed it from the library and now I'm unable to even view it when I go back to the same url. I think I'll just have to give up on the iPad for now in terms of offline capability and look to develop another way. I realize I'm trying to create a workaround for something that isn't supported. Our LMS vendor doesn't have tin can in their roadmap, so this won't be an option.

Thanks for your help though. I appreciate it!

Shawn