Cannot download content error on iPad

Jun 09, 2014

I am using the mobile player on 4 iPads.  I downloaded a Stortyline file onto each, set the slider to use offline and the file worked fine offline on all 4.  Now, when I switch the iPads on again, 2 of them are fine but on the other 2 I get a "Cannot download content, one or more files is missing" error.  How does that happen when they were working fine before and they all worked fine offline?

1 Reply
Ashley Terwilliger-Pollard

Hi Geoffrey and welcome to Heroes! 

This error generally indicates that one of the following is true:

  • You're not connected to the Internet.
  • One or more expected files were moved, deleted, or not uploaded to the server.

To correct this issue, ensure that you're connected to the Internet, or upload the published output to the server again.

Since you're seeing it only on two of your iPads, have you checked to see if the offline slider was not on anymore and you still weren't connected to the internet? 

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