Cannot Download Storyline 2 Character Bundle


I just purchased Storyline 2 and successfully download and installed the Storyline 2 and Replay program files.  I cannot download the character bundles.  I have used Chrome, Firefox and Internet Explorer browsers. They all start the download process and I have downloaded more than 200 MBs.  Then the download stops I get the message "unknown network error".

Any ideas?

Greg Williams

6 Replies
Greg Williams

I normally use Chrome, but I also tried using Firefox and Internet Explorer
also with no success

Gregory R. Williams, Ed.D.
Director & Associate Professor
Instructional Systems Development Online Program
Univ. of Maryland, Baltimore County (UMBC)
Phone: 443-543-5447

Emily Ruby

Hello Greg,

You may want to try this. Go to Chrome's advanced settings/Network/Change proxy settings/Lan settings/unclick all boxes and save. This should work for Internet Explorer as well. Let us know if this works for you.

Also, FYI, when you reply via email, your email signature will show in the post. You can click on edit to remove this.