Cannot import an .mp4 into SL 3

Hi there,

I'm trying to insert a simple .mp4 into a SL 3 project and repeatedly get a message saying SL 3 might need to close.  It then places a little rectangle labeled "Video" in the middle of the slide.  In the timeline, there's a little 3-second item marked SWF 1.  

There's another video that was imported into the project when it was a SL 2 with no problem.  Any ideas on what could be causing this?  Thanks in advance for any insight you can provide....Paula

3 Replies
Katie Riggio

Yikes! Sorry you're running into that, Paula.

Let's iron out some key details so that we can explore further: 

  • What Storyline 3 update are you using? You can find this detail by clicking on the Help tab, then About Storyline.
  •  Do you experience this behavior when trying to import any .MP4 or a particular one?
  • Would you mind sharing the troublesome .MP4 file with me? You can share it publicly here, or send it to me privately by uploading it here. I'll try to import it on my end, and will delete it once we nail down the culprit!

Paula DeYoung

Thank you Katie!  I'll send it via the private link.  To answer your other questions...

  • I'm using Update 5: 3.5.16548.0
  • I experience the behavior when trying to upload ANY .mp4
  • I can play the .mp4 using whatever Win 10 uses (I've just recently migrated to Win 10, so not sure about all the apps yet)

Stay tuned for the mp4.  Thanks again for looking at it!