Cannot log into articulate 360

Oct 25, 2019

Not sure if this is the right place to ask. I am hoping that someone can help me. I am fairly new to storyline/rise 360. I am logged into Rise not a problem when I am trying to open a project on Storyline 360 it prompts me for my password. I have tried the same password as my Rise 360 but it is not letting me in. when I click on forgot password it takes be to another window where it is asking me to update 360 app. Unfortunately I cannot download this at present onto my laptop therefore I was wondering if there was any other way I could reset my password without having to go through the update straightaway. Any help in this would be very much appreciated. Many thanks in advance. Bene

16 Replies

Leslie McKerchie
Staff

over 4 years ago10/25/19 at 1:17 pm (UTC)

Hi Bene and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know what you are running into.

I've opened up a support case on your behalf and reached out to help via e-mail.

Anja Vetter

over 4 years ago11/11/19 at 2:31 pm (UTC)

I am using Articulate 360 since 2 years, also last week, now this week I also cannot log in anymore. Same issue as above. I cannot update Articulate Storyline, because our templates need to be reworked and this cannot be done before December.

Thanks for your help,

Regards,

Anja

Lauren Connelly
Staff

over 4 years ago11/11/19 at 7:10 pm (UTC)

Hi Anja!

I'm sorry you aren't able to log in! I've started a case for you so that we can walk through the troubleshooting steps. For reference, your case number is 02035063.

Crystal Radford

4 years ago01/29/20 at 9:52 pm (UTC)

I too am unable to log into Storyline. I only began having this issue when I started using Rise.

4 years ago01/29/20 at 9:53 pm (UTC)

Did you ever get help with this?

4 years ago01/29/20 at 10:06 pm (UTC)

Hi Crystal,

Sorry to hear you're running into login issues! I sent you an email on some next steps to see if we can get you moving again. Take a look and reply back if you run into any questions as you go through them!

Anna Lindgren Frank

4 years ago02/04/20 at 9:17 am (UTC)

Hi!

The same thing is happening to me. I can log in here to the e-learning community but not in Articultae 360 - when I press forgot passwork a page opens up and wants me to update 360. I can´t do that.. just want to be able to log in first :)

Andrea Martin

4 years ago02/04/20 at 10:28 am (UTC)

Hi,

same thing here. Login form is white and empty except service condition link and forgot password ;-(

Leslie McKerchie
Staff

4 years ago02/04/20 at 1:51 pm (UTC)

Hello Anna and welcome to E-Learning Heroes :)

Thanks for contacting us to share what you are experiencing.

I've opened a support case on your behalf and sent some information along to get you back up and running.

Leslie McKerchie
Staff

4 years ago02/04/20 at 2:01 pm (UTC)

Hi Andrea,

Thanks for sharing what you are experiencing with your Desktop App as well.

I've also opened a support case for you and sent some information your way so that we can work 1:1 together on this.

4 years ago02/04/20 at 2:10 pm (UTC)

Leslie,

Can you also open a support ticket for me? I updated the app, but now when I open it, it asks me to sign in. I click the link to sign in, but nothing happens.