Cannot Open Page Message- Please Help ASAP

Hi Ladd,

Do you know what version of iOS you or your users are on? It sounds very similar to the issue described here which was caused by an update to iOS. 

Let me know if you need anything else! 

I couldn't possibly know all the versions. My courses are spread out among 5 customers. We are talking about a lot of users. Anyway, I will review your link for solutions. Thanks. 

Are you using a Tincan xAPI LMS to deliver the courses or scorm?

Has this just happened or have the courses been working before?

No LMS is involved. All my courses are web-based courses. This issue seems to be very recent. Did Apple push out an update?

Do you have to have a password for these links or sign in?

I don't think there has been a recent iOS update. 

I am presently reviewing the solutions via Ashley's link. Here is the link.

https://articulate.com/support/article/articulate-storyline-2-content-wont-launch-in-the-articulate-mobile-player-on-ios-9-devices#new

Are your courses delivered via an iframe? This is quite old as iOS i9 is a few years old.

I know. It doesn't make sense. I re-published a sample course and still experienced the same issue. All the courses (created using Storyline 2) are located at different servers. None of them are in an LMS. Everyone is experiencing the same problem with iOS devices. 

Certainly, other people are experiencing the same problem. 

I have not seen anything here on this for a while.

Do you need a password to access your content?

If you can send me a zip file of your published course i can pop it on my server and you can see if it is related to S3.

No. Here is a link to one of the courses. I greatly appreciate your help. Thanks. 

http://sls.a2hosted.com/getstartedesgi/

Again, I am only having issues with Storyline 2 published courses. They were all published at different times over a 2 year span. 

This course was created with Storyline 2.

It works fine for me as long as I have the Articulate App installed on my machine, otherwise I get the bad link notification.

I have the Articulate App installed on my iPad and the module doesn't work. I am hearing the same from my customers. Could there be an app issue? Is there a new version?

I used an iPad that didnt have the app installed so downloaded the latest version 4.1

I think I found the solution. Unfortunately, it is Articulate app related. Even though I viewed the app to look for an update. I had to delete the app and reinstall it. Now the courses on my server work via my iPad. My customers are not going to like this solution because they will need to inform their Apple customers. Why does this issue with the app only occur on the iOS devices?

Is there a way to circumvent the use of this app via republishing the course? Thanks again for your help and any answers.

So this problem is happening with people who already have the app
installed. How will people know they need to reinstall that app when they
only see a Cannot Open Page message? Not a very helpful message. I am very
surprised you haven't heard anything about this.

I dont think the message is very helpful. I think this really depends on if people update their Apps regularly.

You can publish so as they do not have to use the app at all.

You mean publish as HTML5? Are there any disadvantages to this? I thought
some of interactions don't work as well.

Everything should work as expected, the HTML5 is a bit blurry in SL2 compared to the App

Does Storyline 3 correct any of these issues?

Storyline 3 HTML5 engine has been completely rewritten and really improves the output and the user experience. Also you will get the Mobile Responsive player which will improve iOS output.

Thanks. 👍