Hi there, has anyone had the attached error message when trying to retrieve a project? I only worked on this 2 weeks ago, and know it was the same version, and nothing has changed my side!
Is there a way to get this back, or is it lost forever?!
There may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.
Hi Leslie, thank you so much for this. Super helpful to know about, but unfortunately on this occasion it hasn't worked out. Not to worry, but really, thankyou , I will be saving this as a top tip for future reference!
3 Replies
Oh no Anna! That's certainly frustrating.
There may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.
Hi Leslie, thank you so much for this. Super helpful to know about, but unfortunately on this occasion it hasn't worked out. Not to worry, but really, thankyou , I will be saving this as a top tip for future reference!
Sorry to hear that Anna! Glad you have this info now and hopefully you will never need it :)
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