Cannot Open Storyfile

Jul 21, 2016

Tamicka Green
By Tamicka Green

Another user created a Storyline course that I need to update. I downloaded the most recent update 10: 1509.1408 and each time I try to open I get this error.

 Help!

 

5 Replies
Ali Goulet
over 7 years ago07/21/16 at 8:57 pm (UTC)
Hi Tamicka,
 
I'm really sorry to hear about your Storyline project file. It appears to be corrupt. However, there may still be a working version of your project in your temp files. Here's how to check:
 
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
 
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
 
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
 
4) Double-click the file to open it in Storyline.
 
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.
Ali Goulet
over 7 years ago07/21/16 at 10:02 pm (UTC)

Good catch Wendy! My apologies Tamicka- I had assumed you were using Storyline 2. Wendy is correct- if you're currently running Storyline 1 and the course you're trying to open was created by someone else using Storyline 2,  then you will not be able to open it in Storyline 1. If this is the case, we do offer a 30 day free trial for Storyline 2. Once you download and install the trial, you should be able to open the file to make edits. :)

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