Cannot upload .zip file to my LMS due to unsupport file types

WOFF files are font files, while .json files are javascript object files. Have you tried uploading to SCORM Cloud to help isolate whether the hiccup rests with your LMS? I would start there, then reach out to your LMS support folks if SCORM Cloud succeeds. Good luck

Sally, what LMS are you using?  We are using SumTotal, and I got the same message as you.  I uploaded and validated the same course to SCORM Cloud, and it works fine, except it does not show the score (although it does show Complete and Passed).

SumTotal has just implemented a new version of its LMS, and this is the first Storyline 3 course I've uploaded.  I do not have the option to upload any course to the previous LMS to try to isolate the problem.

Hi Bill,

I'm sorry you've run into the same issue with Storyline and SumTotal. Have you reached out to your SumTotal admin? I'd share with them how the course behaved at SCORM Cloud as a standard for LMS testing. 

Also, I'm not sure if Sally is still subscribed here, as the post is a bit older - but you could always use the "contact me" button on a ELH users' profile to reach out to them directly! 

Please let me know if I can help with anything else! 

Hi Ashley,

Thank you for reaching out to me.

I contacted Sally, and she shared with me the Articulate response and how
she resolved it with SumTotal. I'm following her footsteps and have pulled
a service ticket with SumTotal.

Thanks again!

Best regards,

BC

Thanks Bill - and if it's something you're able to share here I'm sure it would help others in the community! 

hi... do you mind sharing the response from Articulate? we're also having the same problem but with a different lms.

Hi Calvin,

I reported the problem to our LMS provider (SumTotal), and they were able
to correct the issue.

Best regards,

BC

Here is the reply I got from Articulate Support:  

The JSON file is a bug and can safely be removed from the published output folder prior to import into your LMS. You'll look for the frame.json in the main published output folder, and also look in the imsmanifest.xml file for any reference to it. Both of those are safe to delete.  (Note: I tried this but it didn’t resolve the issue for me.)

 The WOFF files are needed to display fonts in the HTML5 output. You'll want to ask the LMS admin to configure the hosting server  for WOFF files.  (Note: This was the resolution in my case.)

Thanks Sally for sharing that update here. 

Calvin, let us know if you need any other help. 

Hi Ashley,

Sorry for not responding sooner. I reported the error message to our LMS
provider (SumTotal), and they were able to correct the problem.

Best regards,

BC

No worries Bill, always appreciate the update! 😀

What was the error message when you removed the JSON file? I opened it in notepad and it contains content data for the course. 

Hi Calvin,

I never removed the JSON file, or tried anything else to fix it. All I did
was report the error message to our LMS help desk:

"You are trying to upload a .zip file that contains the following
unsupported file types: json, woff, woff, woff. Please upload a different
file or contact your system administrator."

They were able to fix it.

Best regards,

BC

thanks Bill. I figured they may have removed the restrictions on those files. I don't think we can do the same with our client.