Canvas LMS


Our organization uses Canvas LMS as well as many Storyline SCORM packages which utilize interactive video.  We've encountered trouble with all video (freezing, lagging, etc.) but the largest pain point as been any interactivity within the video (lightbox slides, quiz questions, feedback layers, etc).  Has anyone else had similar experiences with Canvas?  Is there a better way to use interactive video built in Storyline?

3 Replies
Alyssa Gomez

Hi there Erin, 

Sorry that's happening! I know that's got to be frustrating. I have a couple of questions for you:

If you'd like some help testing in SCORM Cloud, attach your file here. I'll take care of the rest!

Erin  Sapienza

HI Alyssa,

Thanks for responding.  :)

  • I'm using Chrome (most current version)
  • The videos are usually recorded in Storyline and then the interactivity is added.  
  • The zip files work fine in SCORM cloud.
  • I am using Storyline 360

I think it's probably my LMS but your question about the type of file (SWF) makes me wonder if I am publishing it incorrectly to allow for interactivity.


Thanks for your help! :)



Alyssa Gomez

Thanks for those details, Erin! If you recorded the videos in Storyline, then they would not be SWF files. I'm also thinking this is related to your LMS since everything is working normally in SCORM Cloud. 

From here, I would reach out to the Canvas support team. They'll know best how to handle LMS-related issues.