Captions disappear when timeline is paused

Apr 20, 2018

I would like to make it so the Closed Captions stay even when timeline (video) is paused, for example if user has problems hearing and reading, and would like to take his time.

How can I achieve this?

Pinned Reply
Jose Tansengco

Hello Everyone, 

I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.

One of the enhancements we've included: 

  • Closed Captions disappear when timeline is paused using a trigger

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!

69 Replies
Bob O'Donnell

I just did another quick test to check out the latest update. If this note was mentioned previously and I missed it somehow, my apologies. The CCing disappears when you use a VIDEO file. It remains on screen if you use an AUDIO file.

Why Storyline programming would treat the media differently is a little odd.

Katie Riggio

Hi, folks. I'm excited to let you all know that Update 22 for Storyline 360 is live! 

We fixed the issue where closed captions disappeared when a slide was paused (and sometimes they disappeared or overlapped when replaying a slide). 

Check out all the new features and fixes here, and here's how to update Storyline 360 to enjoy everything this release has to offer. Be sure to let us know what you think!

Lorraine Butler

Hi

It looks like 3 months ago this issue was fixed in the 360 version. I can't trace any change in the update history for Storyline 3.  Have we got a fix yet for this problem in Storyline 3 or is this another issue that there is no plan to fix in three and just expecting that people will upgrade to 360?

Crystal Horn

Hey everybody. I'm excited to let you know that we released update 6 for Storyline 3! It includes enhanced features and fixes - Check them out here.

One fix addressed an issue where closed caption text disappeared when the timeline was paused.

Click here to download the latest version of Storyline 3. Let me know if you need more help!

cristina eleuteri

Hi,

I was very happy to know this wonderful new, so I downloaded the new version but...I am very sad because the function is not yet performed and I'm wasting a lot of time to install and uninstall...download...

Does anyone still have the same problem (Captions disappear when timeline is paused)?

I'm trying 3.6.18134.0 version