certain videos not playing in IE
Apr 18, 2018
I have a course which contains 13 short videos. Each of which is in a Lightbox.
The videos were created in the same manner; encoded using the same settings and resulting in a standard 720HD Mp4 @30fps with an auto bit rate & audio at 48kHz stereo.
All but two of the videos play. They play perfectly in Safari, Chrome and Firefox - however our company's standard is IE 11(why?).
Two of the said 13 do not play. not automatically; not by clicking. They just don't play and I'm wondering if anyone has a solution to this conundrum please?
4 Replies
Hi Lawrence
have you tried setting a trigger to play when the timeline starts on the slide?
Wendy,
Yes, just tried it and still no luck in IE. Either automatically or by clicking - all I get is a still image. I've replaced the mp4 twice now. I've even copied and pasted the project into a new one just to see if there was some sort of corruption - still no good.
I've now come up with a work around - although it's not overly pretty, it suffices. Added a trigger to look for the said videos on company's FTP site.
They open in a separate media player window, but needs must.
Glad to hear that you were able to come up with a workaround Lawrence and thank you for sharing with the community.
If you have a sample for us to take a look at, that would certainly be helpful.
You're welcome to share here if you can or you can share here privately.
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