1 Reply
Christine Hendrickson

Hi Al,

Sorry to hear about the trouble! Is this only happening with the "Play" button during preview? 

Also, does this seem to happen in multiple projects, or just one?

First, please try to make sure that you're working with a local installation of Storyline and local project files:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If you haven't already, please try creating a new, blank project. Try inserting your audio and testing the "Play" button.

Does the issue still occur here? 

Also, does this happen with multiple audio files?

Thanks!