I've published a course that looks totally fine on my computer, but my 2 SME's are saying there are a few issues with it when they view it their screens.
Some images are so fuzzy you can't see what they are, one slide - the layout is changed so much that none of the images or text are in the centre of the boxes they are in - they're all skewed to one side, and weirder still - the resources tab at the top isn't dropping down - when you hover on it, an up and down arrow appears next to it, but nothing actually comes up.
I've set the player to 'resize to optimal size’ rather than ‘display at users browser size’.
Am tearing my hair out! It looks perfect on my screen.
Are you all viewing the published output or the .story file? When viewing the published output I'd want to make sure that you're testing it in the intended environment as detailed here.
If you're all viewing the .story file, you'll want to make sure you're all viewing it locally and then that you've set your DPI setting to 96 as detailed here.
Thanks for your help - turns out it was user error - and for once NOT MINE!!!
Despite multiple instructions, turns out the SME's were opening the story.html5 file rather than the story.html file.
If I wasn't so relieved I would have cried (or yelled at them) with frustration. At least I had the excuse to enjoy some nice wine last night to try and relax and forget about it.
Thanks again!
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3 Replies
Hi Lucy,
Are you all viewing the published output or the .story file? When viewing the published output I'd want to make sure that you're testing it in the intended environment as detailed here.
If you're all viewing the .story file, you'll want to make sure you're all viewing it locally and then that you've set your DPI setting to 96 as detailed here.
Thanks for your help - turns out it was user error - and for once NOT MINE!!!
Despite multiple instructions, turns out the SME's were opening the story.html5 file rather than the story.html file.
If I wasn't so relieved I would have cried (or yelled at them) with frustration. At least I had the excuse to enjoy some nice wine last night to try and relax and forget about it.
Thanks again!
The material contained in this email is confidential and may be subject to legal privilege and/or copyright. Please do not re-transmit, distribute, copy or commercialise any of the material in this message unless you are authorised to do so. If you are not the intended recipient, use, disclosure or copying of this information is prohibited. If you have received this document in error, please advise the sender and delete the document. None of Arrium Limited, its related bodies corporate or the sender accept responsibility for any viruses contained in this email or any attachments. All and any rights as to confidentiality, legal professional privilege and copyright are expressly reserved.
Hi Lucy,
Glad you got it figured out - and still got in that glass of wine. Totally crucial to the problem solving process. ;-)
Enjoy the weekend!
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