Changing e-mail address associated with a license?

Is there anyway that I can update the email address that my licence is associated with? My articulate account uses a shared email address, however, I now would like articulate review comments and updates coming to my personal inbox. When I try to update account settings, it doesn't allow me to as I previously used a trial version associated with my personal email account. Any way around this? 

2 Replies
Joseph Jani

Hi Ceal,

You should be able to change your email address by logging into your account here 
Change the email address associated to your account and click Save. You can also try using different browsers to see if the issue you're experiencing is browser related. 

If those won't get you to a resolution I suggest to submit a support case to the Articulate Team

Hope this helps.

Thank you,
Joseph