Changing slide layout and custom templates

Hi

I have a set of custom templates saved in the Templates folder. I can access these templates when I create a new slide from the Templates pull down menu. But when I right click on an existing slide and select layout, these custom templates are not displayed. It seems to display some of the templates I created but not all of them. Is there a different folder I need to save these templates to? At the moment, the only option I have is to create a new slide and import the new template and delete the old one.

Grateful for any pointers.

Cheers

Sampath

11 Replies
Dennis Hall

My I suggest...

First, verify all the templates have the "storytemplate" extension

else;

Import the template to an empty course, then save it as a template (unless you have already done this). This should ensure it is save with the "storytemplate" extension and is placed into the correct folder.

If this does not work, I would recommend opening a ticket.

Best Regards,

Dennis Hall

Sampath Sundar

They all have the correct extensions and I have tried creating a new template with the imported slides. Still no luck. Ticket it is I guess. I have uploaded a screen captures of the issue. Another screenshot in the next post as this is only allowing me to attach one image to each post.

Thanks for the help.

Sampath

Sampath Sundar

Just trying to get the files to support - in this instance it may not help if I uploaded a story file as that would not be able to highlight the issue (custom templates not displaying in the templates menu). Would it be best if I just uploaded the tow image files in the post above?

I am facing a similar problem with quizzes - not able to create a master slide for quizzes that have the same look and feel as the rest of the course as there isn't a way of getting these templates into the slide masters.

Thanks

Sampath

Ashley Terwilliger

Hi Sampath,

You can definitely share the images with our Support team as well, and that'll help them see what you're seeing. Sharing your file allows us to see if it's file specific or reproducible across Storyline - so sharing both is the best option. It looks like you're working with Jayem, so you can reply to his email Support@articulate.com and if you're having difficulty sharing the files with him let him know that and he'll continue to work with you on a way to send the files.