11 Replies
Ashley Terwilliger

Hi Joan,

Did you close Storyline while you were installing the character bundle? I'd want to make sure that you closed and restarted Storyline (wouldn't hurt to restart your whole system if you can just to make sure) and when you go to insert one, you should see all the characters as shown here. 

If that's not what you're seeing, did you confirm that the characters were downloaded and installed locally? Were you prompted with all the steps Christie shared such as inserting your Character bundle serial number?