Character replaced by black box when using "side right perspective

Good morning Jessie,

Thanks very much for all of the screenshots. However, I was not able to recreate this issue with the Male 17 character.

Have you added any effects (shadowing, etc.) to the character, or does this happen with the default version of the character?

Also, are you able to recreate this in a new, blank Storyline project?

Thanks!

Christine

Hi Christine,

I have not added any additional effects to the character, such as shadows or any other visual effects. I did create a second state for the character, which only involves a change in pose. That state change is triggered by clicking on a picture. I am able to recreate this in a new blank Storyline project. The issue is also not limited to Male 17. I have found that I experience the same problem with many of the other characters. Here are the ones I've tried so far that have the same problem:

• Males 1, 2, 3, 7, 9
• Female 11
• Female 2 and 13 are fine in their initial state, but become a black box after state change

Thanks for any thoughts you might have!

Also, I uploaded my project files last night and have been in touch with Jayem from Articulate Support today.

Case Number: 00312985

Hi Jessie,

Thanks for the case number, I appreciate it. I'll follow along with the case progress and share any suggested workarounds or solutions for the issue. If you do take any additional steps to troubleshoot this, please be sure to let Jayem know, so he can keep the case updated.

In the mean time, I'll look around see if I can find any similar issues and provide some additional suggestions for you.

Thanks again, Jessie!

Christine

Good morning Jessie,

I was checking in on your case this morning and I wanted to see if the last suggestion fixed the problem for you. I see that Jayem recommended the troubleshooting steps in this article. I just wanted to take a minute to see if this cleared up the issue for you, or if you're still working with this. If the issue still exists, please respond to the case so that Jayem can continue working with you.

Thanks very much Jessie. I hope you have a great day!

Hi Christine,

Thanks for following up. I meant to let you and Jayem know how it went, but it slipped my mind. Yes, following the steps in the article worked. We ended up having to do a full uninstall, wipe, and reinstall but everything appears to be working normally now. Thanks for all your help!

Hi Jessie!

That's great to hear, thank you very much for the update

I hope you have a great day!