Characters losing their heads
Feb 14, 2014
Happy Valentine's Day! Please know you are loved
I have a Storyline on a laptop (Windows XP). I recently created a course, just a few slides, with characters in it. When I Preview the course within Storyline, the heads of the characters are off of their bodies. In addition, the font is my opening and other slide increased in size so that all the text is no longer visible.
When I publish and run from my local computer:
In IE, it runs the same as in Preview mode above
In Firefox (v. 26), the heads are on, but font size is skewed in some places
In Chrome (v. 32), same as Firefox - heads are on, but font size is skewed in some places
I have downloaded the latest updates for Storyline.
On my desktop, where I also have a copy of Storyline. everything runs just fine.
While it's a little funny to see the mis-aligned character heads; it's a little weird.
Any thoughts, suggestions, or additional questions?
Thanks and make it a great day and weekend!
Alicia
6 Replies
Hi Alicia,
By any chance is your computer's DPI set to something other than 96? Here's the support page that tells how to check and change this in various iterations of Windows, including XP
You have a great w/e as well.
Off with their heads!
Rebecca beat me too it - it is your DPI settings.
Definitely the DPI setting - thanks Becky and Nancy!
Also, Happy Valentine's day to you all!
I wish I could say it is DPI settings, but I changed the DPI to 100, and the heads were still off.
I bet if this were Halloween and I wanted the heads off they would be on.
Any other suggestions?
The pdi has to be 96. Try that setting and see what happens.
Hi Alicia,
I've included the directions below on how to check/change your DPI setting below:
Here's how to switch to 96 DPI:
Windows 8
Please note that you may be required to restart your computer for the change to take effect.
Windows 7
Please note that you may be required to restart your computer for the change to take effect.
Windows Vista
Please note that you may be required to restart your computer for the change to take effect.
Windows XP
Please note that you may be required to restart your computer for the change to take effect.
If you're able to confirm it's set at 96, and you're still having difficulty can you share your file with us?
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