We have encountered a problem with html5 on an Android Tablet, since the latest chrome update in December.
We created our eLearning module with the latest Storyline 2 version (Update 7).
It runs smoothly except for certain animations, which are very choppy. In the majority of cases, the “fly-in” animation is responsible for the problem.
If anyone has a solution to our problem or has encountered similar issues, we would be thankful to hear from you!
you're right. I didn't had open a support case. My first thought was to see what comes up about this in the forum. Now I have opened a Case "00729935".
The problem occurs independent which environment we choose. At least we've tested the content in no LMS, only on the FTP-Server.
I popped in to check on your case this morning Evelyn and I just wanted to be sure that you received Jayem's response. Let me know if you are not receiving e-mails. They will come from support@articulate.com and be sure to check your spam/junk folder if you do not see it.
I am also having issues with choppy fly-in animations, and it seems directly related to a Chrome update. My case is on a laptop rather than an Android mobile device, however.
7 Replies
Hi Evelyn!
I'm not sure that I've seen this issue reported and my search isn't finding anything.
Is this an issue that you are able to replicate via SCORM Cloud as well? If so, we would want to take a look.
Hello Leslie,
you're right. I didn't had open a support case. My first thought was to see what comes up about this in the forum. Now I have opened a Case "00729935".
The problem occurs independent which environment we choose. At least we've tested the content in no LMS, only on the FTP-Server.
Thanks for the update Evelyn and for reaching out to our support team. I see where Jayem has responded and I will follow along as well.
I popped in to check on your case this morning Evelyn and I just wanted to be sure that you received Jayem's response. Let me know if you are not receiving e-mails. They will come from support@articulate.com and be sure to check your spam/junk folder if you do not see it.
Hi Evelyn!
I'm not seeing any updates on this case. If you have any follow up or with to continue working with Jayem, simply respond to your case e-mail.
I am also having issues with choppy fly-in animations, and it seems directly related to a Chrome update. My case is on a laptop rather than an Android mobile device, however.
Hi Wendy!
I'm not sure that I've seen this reported and the thread you're commenting on is a bit dated.
Are you referring to Version 54.0.2840.87?
Do you have a .story file that you would like us to take a look at?
This discussion is closed. You can start a new discussion or contact Articulate Support.