Choppy Audio
Feb 20, 2019
Hi,
I am using Articulate Storyline 3 to create e-learnings. Most of the time, the audio is completely fine, but sometimes it is all choppy. The choppiness sometimes occur only in audio editor mode, but other times also in preview/presentation mode. It doesn't seem to be the audio recording itself that is the problem (I'm using the default sound recorder on my computer) since different audio files are choppy at different times. Is there a way to fix this problem?
PS: My colleague has experienced the same problem, in both current and previous projects.
6 Replies
Hi there, Alina. Because of the random nature of your audio performance issues, this is a good opportunity for our support team to jump in and lend a hand! I've opened a case with them, and you'll be getting an email from one of our engineers with some next steps.
I'll follow along to update this discussion with what we find out!
Thank you, Crystal!
What ended up being the resolution for this issue because I am having the same problem with Storyline 3 today.
Oh no, Kari. I'm sorry you're having some issues with your audio!
While I don't see we reached a solution from Alina's case at this time, we're happy to keep digging! Could you share more detail on your audio and how it was recorded? Also, is this happening on all your audio files or a specific one?
Let me know, and we'll work on our next steps!
Hi Katie,
It's happening with all of my audio files. I am recording right inside storyline 3, so I'm not understanding why it is doing this. I've had Storyline 3 for over a year now, so I'm not sure why all of the sudden this is happening. To further trouble shoot, I opened up an older Storyline file that I had audio in and didn't have issues with when I recorded it and tried recording new audio. The same thing is happening. The new recorded audio is choppy. I have very little to nothing open on my computer, so it's not that either. I'm confused as to why this is happening. Thanks for looking into this.
Kari
Kari Olson, M.S.Ed; Humana Certified Lean Leader
Senior Learning Systems Professional
MarketPoint Retail Sales Learning and Development
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Hi Kari. Thanks for confirming those details. I've opened a case with my team so we can have a closer look. You'll get a confirmation email, and then one of my colleagues will reach out to you soon.
This discussion is closed. You can start a new discussion or contact Articulate Support.