Chrome Issue

Hey Ravi!

That does sound strange, and not what I'd expect to happen.

I'm happy to help investigate with you. Would you mind sharing your unpublished .story project file here so I can do some testing? You can add it as an attachment right to a comment. Let me know if there are certain slides in particular that are affected. 

Thanks for letting us know you're running into this, and I'm sorry if it's slowing down your workflow!

I'm having a similar issue with Chrome only where several slides have extended gaps before moving on to the next slide and no its not any extra space past the audio.  Seems the link changes to below when in chrome.

https://www.dynamicinstitute.com/dwfs-uploads/Tally/CriminalRecordv2/story_html5.html?lms=1

Help!

Hmm, I am hearing and seeing the extra space after the audio ends when viewing that link. Thanks for providing that, William.

I want to make sure I'm understanding what the issue so we can get to the bottom of it together, but I need your help:

It looks like the seek bar timeline extends well beyond the audio- is that what you're not wanting?

Or

Is there something else you're seeing happen on a few slides? If so, can you let me know which slides are having the issue?

I'd also really like to do some testing with your course file to figure out what's happening here. Can you share your unpublished .story project file as an attachment to a comment in this thread?

Really appreciate you reaching out to us about this. 

No I don't want that (why would I) Slides 1, 2 and second to the last slides.

Here is the short version

Hi Ali, could you please provide email id to send you source file.

Thanks!

Hey Bill- Thanks for sharing your file with me. That was an odd one! 

The slides you provided were using the timeline length from your Master Slide. Once I adjusted the Master Slide timeline length to be a little shorter, those slides are now playing at their correct length. 

I've attached the edited version here- let me know how it works for you! ☺️

Hey Ravi! You can shoot your .story file right over to our team privately using this form. 

Ali, i have submitted my .story file.

Thanks !

Thanks Ravi! I've grabbed it and I'm taking a look now.

I'll be reaching out to you via email once I've done a little testing 😄

Ali, one more thing. If we remove lesson 03 from course then it works fine.

Thanks for letting me know that, Ravi! That's great information to have. 

I've escalated your case to our Support Engineers for further investigation, and they'll be reaching out to you soon. I'm adding that detail to your case notes so all the info is in one place.

I'll also be following along with your case, as I'm curious to the cause here! 

THANKS!!

Ali, could you please update us on how Ravi's issue was fixed?  I'm having the same issue with one of our courses.  Thanks!

Sorry you're hitting this snag, Hazel. I see you also reached out in this thread, and I'm happy to help. 

I took a peek into Ravi's case, and it appears the issue was file-specific. If you could share your file with our team, we'll help you pinpoint the culprit. 

If you do decide to open a case, let me know your case number so I can follow along!