Do you have a link to a course I could test? I haven't update Chrome yet, so I'd like to see the beahvior of your current course in Version 35 and then do the update. If I'm able to see the same behavior I'll report this to our QA team.
I see you also found the thread where I was able to test Brian's course within Chrome version 36 here. I've shared this with our QA team for further review, and I'll update you here and in the other thread as well once I have additional information to share. In the meantime, are you able to direct your users to utilize a different browser or not the most recent version of Chrome?
I certainly understand and have shared this with our team. Since it seems to be specific to Chrome (and tested on Opera too, although that's not a supported browser) it seems to be connected to the recent update as that went into effect last week. In the meantime, you may want to connect with the users who may be accessing this on a PC and let them know about the issue so that they're not caught off guard. Also, if the user is able to clear their browsing history and cache it should reset - which would not allow them to resume where they left off but at least access the course again instead of being stuck at that resume prompt.
I'll keep you posted if I hear information from our QA team.
I apply "always resume" setting in player but when i published the output. Resume button is not working in when i run the output file on server. please resolve ASAP.
What issues are they having accessing content through Firefox? Are you viewing the published content within a web server or LMS? You'll want to ensure they're using one of the supported browsers mentioned here.
13 Replies
Hi Alessandro,
Do you have a link to a course I could test? I haven't update Chrome yet, so I'd like to see the beahvior of your current course in Version 35 and then do the update. If I'm able to see the same behavior I'll report this to our QA team.
You mentioned only the HTML5 content, are your users unable to use Flash? If you point to the story.html file then the user would see whichever version of the course was appropriate for how they were viewing it.
Hi Ashley,
my courses are hosted on the corporale platform;
for this reason, I cannot make a link for you due to copyright reasons.
The reason why I only use Html5 is related to the
network's architecture, which is very complex.
Just to sum up, as the "story.swf" file is very big
when containing asian fonts, I remove it for these languages
and set the launcher for "html5" preference.
However, this solution does work perfecty, also with Chrome
and this si nota the problem.
You can reproduce the "no-prompt" behaviour
in this way:
- publish a Storyline project for html5
- before creating the .zip Scorm, remove the "story.swf" file
and set the launcher to use "html5" by default
- .zip the Scorm and upload it on Moodle or ScormCloud
- test the prompt
You will see the resume doesn't work at all, I think it's a Chrome bug.
Please, do let me know il you reproduce this issue.
Thank you,
Alessandro
Hi Alessandro,
I see you also found the thread where I was able to test Brian's course within Chrome version 36 here. I've shared this with our QA team for further review, and I'll update you here and in the other thread as well once I have additional information to share. In the meantime, are you able to direct your users to utilize a different browser or not the most recent version of Chrome?
Hi Ashley,
thank you for following-up.
Unfortunately, the Chrome update is something controlled at a corporate level,
so that I am not able to suggest other versions to my users.
I do know that most of them is launching the courses through iPad, but I am concerned
with the ones who use desktop Pc, as was my recommendation (based upon your comparison table http://www.articulate.com/support/storyline/comparing-storylines-flash-html5-and-articulate-mobile-player-output)
to adopt Google Chrome by IT policy.
I am sure you understand this unexpected setback could soon become critical,
forcing me to change the help desk assistance procedure while providing as well
a valid explanation to my wrong analysis...
I keep staying tuned with the forum, hoping a solution can be found.
Thank you,
Alessandro
Hi Alessandro,
I certainly understand and have shared this with our team. Since it seems to be specific to Chrome (and tested on Opera too, although that's not a supported browser) it seems to be connected to the recent update as that went into effect last week. In the meantime, you may want to connect with the users who may be accessing this on a PC and let them know about the issue so that they're not caught off guard. Also, if the user is able to clear their browsing history and cache it should reset - which would not allow them to resume where they left off but at least access the course again instead of being stuck at that resume prompt.
I'll keep you posted if I hear information from our QA team.
Hi Ashley,
I will try to set up a procedure plan for my users while the issue is being analyzed by your team.
However, even if I clear browsing history and cache, Moodle still keeps track of the progress,
making the users stuck at the resume prompt when using Chrome.
Alessandro
Right - I forgot that you were using an LMS, and was thinking for web publish only.
I apply "always resume" setting in player but when i published the output. Resume button is not working in when i run the output file on server. please resolve ASAP.
Just clean ur moodle
Hi Ashok,
Where are you hosting your published content? You'll want to ensure you test within the intended publish environment as described here.
If you are testing within the intended publish environment, can you tell us a bit more about your set up and how you're viewing the course?
Thanks!
Hello,
I probably solved with the Storyline Update 6.
Will keep you posted.
Alessandro
Storyline Update 6 will take some time. But how can we manage it mean while.
Some of my students are also facing this issues via Accessing it through Firefox.
Hi,
What issues are they having accessing content through Firefox? Are you viewing the published content within a web server or LMS? You'll want to ensure they're using one of the supported browsers mentioned here.
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