Chrome/Moodle: prompt on resume not working in html5

Jul 22, 2014


having Google Chrome updated to Version 36.0.1985.125 m, I am encountering

an issue with the "prompt on resume" feature for my Storyline courses.

In fact, when publishing exclusively in Html5, this function is not working at all

if I launch the SCORM package in Google Chrome from my Moodle platform.

Is someone else having the same problem?

Due to technical reasons, I must publish only in Html5, and from desktop Pc

my users are using Chrome.

Thank you,


13 Replies
Ashley Terwilliger-Pollard

Hi Alessandro,

Do you have a link to a course I could test? I haven't update Chrome yet, so I'd like to see the beahvior of your current course in Version 35 and then do the update. If I'm able to see the same behavior I'll report this to our QA team.

You mentioned only the HTML5 content, are your users unable to use Flash? If you point to the story.html file then the user would see whichever version of the course was appropriate for how they were viewing it.

Alessandro Cecconi

Hi Ashley,

my courses are hosted on the corporale platform;

for this reason, I cannot make a link for you due to copyright reasons.

The reason why I only use Html5 is related to the

network's architecture, which is very complex.

Just to sum up, as the "story.swf" file is very big

when containing asian fonts, I remove it for these languages

and set the launcher for "html5" preference.

However, this solution does work perfecty, also with Chrome

and this si nota the problem.

You can reproduce the "no-prompt" behaviour

in this way:

- publish a Storyline project for html5

- before creating the .zip Scorm, remove the "story.swf" file

and set the launcher to use "html5" by default

- .zip the Scorm and upload it on Moodle or ScormCloud

- test the prompt

You will see the resume doesn't work at all, I think it's a Chrome bug.

Please, do let me know il you reproduce this issue.

Thank you,


Ashley Terwilliger-Pollard

Hi Alessandro,

I see you also found the thread where I was able to test Brian's course within Chrome version 36 here. I've shared this with our QA team for further review, and I'll update you here and in the other thread as well once I have additional information to share. In the meantime, are you able to direct your users to utilize a different browser or not the most recent version of Chrome?

Alessandro Cecconi

Hi Ashley,

thank you for following-up.

Unfortunately, the Chrome update is something controlled at a corporate level,

so that I am not able to suggest other versions to my users.

I do know that most of them is launching the courses through iPad, but I am concerned

with the ones who use desktop Pc, as was my recommendation (based upon your comparison table

to adopt Google Chrome by IT policy.

I am sure you understand this unexpected setback could soon become critical,

forcing me to change the help desk assistance procedure while providing as well

a valid explanation to my wrong analysis...

I keep staying tuned with the forum, hoping a solution can be found.

Thank you,


Ashley Terwilliger-Pollard

Hi Alessandro,

I certainly understand and have shared this with our team. Since it seems to be specific to Chrome (and tested on Opera too, although that's not a supported browser) it seems to be connected to the recent update as that went into effect last week. In the meantime, you may want to connect with the users who may be accessing this on a PC and let them know about the issue so that they're not caught off guard. Also, if the user is able to clear their browsing history and cache it should reset - which would not allow them to resume where they left off but at least access the course again instead of being stuck at that resume prompt.

I'll keep you posted if I hear information from our QA team.

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