We just updated to Chrome 44 and it seems that it breaks slide playback in the HTML5 version (story_html5.html). e.g. audio is fine, but a slide's contents like images and text are not loading. We're essentially seeing blank slides. Is anyone else experiencing this issue?
Hi all! Since I sent that message, our team has been able to reproduce the issue and is currently looking into it. The Chrome update seems to have affected the HTML5 output for all of our products.
Hi Rudiger! At this point, I think this is no longer necessary. As you can see in my reply above, we were able to reproduce the error. Thanks for the offer though :)
We have released updates to Storyline 1, Storyline 2, and Studio '13 to address this issue. Please see this post for more information or utilize the "check for updates" option in the software.
The Articulate Updater for Chrome has been released and scans and updates your published courses so HTML5 output will work in Google Chrome 44 and later. (For new courses, install the latest update for your authoring app.)
10 Replies
Yes. We are having the same problem. Can someone from Articulate comment please.
Hi! Do one of you have a .story file that we can take a look at?
Related thread: https://community.articulate.com/discussions/articulate-storyline/problem-in-viewing-storyline-2-on-chrome#reply-287904
Hi all! Since I sent that message, our team has been able to reproduce the issue and is currently looking into it. The Chrome update seems to have affected the HTML5 output for all of our products.
Hi Leslie! Can you PM me so I can then reply you with a link to a .story file?
Hi Rudiger! At this point, I think this is no longer necessary. As you can see in my reply above, we were able to reproduce the error. Thanks for the offer though :)
Hi all,
Thank you for highlighting this issue. We are working diligently to provide a solution and will share specifics very soon.
Thanks for your patience
Update from Brian Gil
We will have software updates available soon. In the meantime, please view this article explaining the situation and interim workarounds.
We have released updates to Storyline 1, Storyline 2, and Studio '13 to address this issue. Please see this post for more information or utilize the "check for updates" option in the software.
Hi all,
The Articulate Updater for Chrome has been released and scans and updates your published courses so HTML5 output will work in Google Chrome 44 and later. (For new courses, install the latest update for your authoring app.)
You can read the directions here on how to use the updater for Storyline.
This discussion is closed. You can start a new discussion or contact Articulate Support.