5 Replies
Alyssa Gomez

Hi there Al,

Sorry you're running into this! Are you using Storyline 2 or Storyline 360? Also, where have you uploaded the published content for testing? Viewing published content locally can cause issues with playback, so we suggest uploading it to the environment where your users will view the content. For example, if you publish for Web, Tempshare is a great place to test the content. 

Let me know if you're still seeing issues, and we may need to take a closer look at your .story file to pinpoint what's causing the trouble. 

Ali Goulet

Hey Donna,

Sorry that's happening! I'm happy to help. I'll need a little more information first to better understand:

  1. What happens when you view the course? Are you getting an error message, or is it not loading properly? Can you share a screenshot of what you're seeing?
  2. Where are you uploading your course to when testing it?
  3. Can you share your .story project file here with me so I can do some testing? You can add it as an attachment right to a comment.

Thanks!