Clicking anywhere in the slide resets the slide

Hi, 

When an slide finish playing (seekbar) and I click anywhere on the slide, the seekbar start playing again; I don't want this behavior as I normally interact with the slides once it finishes playing and I need to click on radio buttons etc.. but I want the slide to reset to the original state when revisited. Sometimes the audio does not play properly once the slides reset, the behavior is random, as it plays at different points int he timeline.

4 Replies
Christine Hendrickson

Hi Francisco,

I apologize, but I'm having a little trouble understanding. The timeline resets to the beginning if you click anywhere, correct? Is there any type of media on the slide? A video, etc.?

Are you able to share your project's .STORY file here so I can take a look at what's happening?

Thanks!

Christine

Francisco Carreon

Hi Christine,

Once the timeline finish playing an slide, clicking anywhere in the slide will make the timeline to play again from the beginning. I do have Audio files in some of the slides but not in all of them. I have done this before without having this problem. I have uploaded the file and create a case but so far no response.

Thank you for your concern.,

Christine Hendrickson

Hi Francisco,

Thanks for getting back to me. I was able to find the case (#00317444 for my reference) and I see that you're working with Miker on this. The last update on the case was earlier today and I see that you were able to share the files with Miker. He'll test the files and get in touch with you as soon as possible.

I also received your private message. Thanks for the information! I can see what you're talking about with the resets. 

I'll keep an eye on the case for any updates and share any suggestions or solutions here.

Thanks again, Francisco.

Christine

Francisco Carreon

Testing this further I noticed that this behavior is only happening in the HTML5 version of the publish document in Chorme, not in the HTML/Flash version in Chrome. Unfortunately we need the HTML5 version to work properly.

Same erratic behaivor is happening in the HTML5 and HTML published files in Safari under win and mac.