11 Replies
Ashley Terwilliger

Hi Amy, 

Thanks for reaching out here. I just took a look at a try mode screen recording I had and clicking on the player elements doesn't connect to clicking on the slides so I don't see the "try again" layer. Perhaps are you using a custom elements on the slide itself? If you'd like to share the .story file here with us I'm happy to take a look. 

Amy L.

I have created a custom Try Again layer and used the blank slide layoout. So then I deleted everything off the feedback master and applied the try again feedback layout, but that didn't fix the problem.

I also created custom try again and incorrect layers for the quiz, but those don't have the same problem. The quiz recognizes those layers and I can see "custom" on the form view of the question (which is a software step--mostly hotspots.

Do you have a private area I can upload the sample?

Thanks.

Christie Pollick

Hi, Amy -- Sorry to hear that you have not received a response! Did you receive a confirmation email after you submitted your support case and can you share the ticket number so that I can do a search and provide you with a status update? If you can not locate the email in your regular In box, you may want to check your SPAM folder, as it may have been sorted there in error. 

Ashley Terwilliger

Hi Amy,

Once you submit on that link you should see a confirmation message appear on the screen immediately and within a few minutes a email message from Support@articulate.com. If you don't see that - it means something is not going through in regards to the submission and I'd suggest looking at trying that form in another browser or emailing Support@articulate.com which will start a new case for you. 

Amy L.

Hi Ashley,

I got a response, but it seems like a lot of work. I was hoping I would be told I did something wrong (for once :-) ) and I could do the right thing, versus adding variables. 

The trigger mentioned is a default, I believe, of any hotspot interaction in a Try Mode software simulation.

What do you think?

"Since Slide 1.1 has a trigger that shows the layer when the user clicks outside the Hotspot, it triggers the Try Again Layer when the user clicks outside the Hotspot. As a workaround, what I did was add a True/False Variable (Timer) and added a condition to your trigger to only activate if the Timer variable is equals to True.

The Timer variable is initially set to False and then changes to True once the timer reaches 6 seconds. With this condition, the trigger does not work until the timeline reaches 6 seconds which is also the same time that the text box appears."

Ashley Terwilliger

Hi Amy,

Thanks for sharing that here. Yes, the "try again" will be shown as a default if the user clicks outside the hotspot and if it's set to more than one attempt. It sounds like the method shared with you would be the best option to ensure the user doesn't see that until they've reached the appropriate point in time. If you want to share a copy of your file in the forums or even a sample/mock up - the community members may be able to weigh in with other ideas or thoughts. You'll come to find with Storyline there is typically more than one way to accomplish the same thing. 

Ashley Terwilliger

Hi Amy,

Do you have a case number for the course you submitted to our team? Without seeing what they were looking at I am not entirely clear on what you've set up and the answer they gave you. If you're trying to click on player elements before submitting a answer, I'd suspect instead of the try again that you'd see the "invalid answer" prompt indicating that you needed to answer before proceeding.